Learn exactly how Matkaonline collects, uses, stores, and protects your personal information — all clearly explained in English. We believe privacy is a fundamental right.
All your data at Matkaonline is protected with 256-bit SSL encryption. From transactions to logins, everything is transmitted through encrypted channels.
Your personal information is never sold to third parties. We use data solely to improve our services and maintain security.
Your data is stored on secure servers. Regular security audits and updates are carried out to ensure ongoing data protection.
You can request to view, correct, or delete your information at any time. Your data belongs to you.
We are transparent about which cookies we use and why. You have the option to disable non-essential cookies if you wish.
Matkaonline complies with international data protection laws and local regulations. Protecting your privacy is both our legal obligation and our ethical commitment.
This Privacy Policy applies to all services on the Matkaonline platform. By using the platform, you are considered to have agreed to this policy. For any questions, please contact our support team.
Matkaonline is a trusted online gaming and Sports Betting platform in Bangladesh. We understand that when you register or play on our platform, you place your trust in us. This Privacy Policy is our commitment to honoring that trust.
This policy explains in detail what information Matkaonline collects, how it is used, when it may be shared with others, and what your rights are. We believe transparency is the foundation of trust.
Protecting your privacy at Matkaonline is our highest priority. All our processes are governed by internationally recognized data protection standards. Your information is not just a data point to us — it is part of your personal identity, and we treat it accordingly.
This Privacy Policy applies equally to the Matkaonline website, mobile app, and all other digital channels.
Matkaonline collects different types of information — some you provide directly, and some is collected automatically when you use our platform. We never collect information that is unnecessary.
| Type of Information | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Account Verification & KYC |
| Contact Information | Email, phone number, address | Account Management & Support |
| Financial Information | Mobile banking number, transaction history | Payment Processing |
| Gaming Information | Game history, bet amounts, wins and losses | Service Improvement & Responsible Gaming |
| Device Information | IP address, browser type, operating system | Security & Fraud Prevention |
In addition to the above, when you contact our support team, records of those conversations may be retained to improve our service quality. This information is never used for advertising purposes.
Matkaonline always follows a "minimum data collection" principle — meaning we only collect information that is genuinely necessary to provide our services.
Matkaonline uses your information only for specific, limited purposes. We never use your data for anything beyond those purposes without your explicit consent.
We only send promotional emails or SMS if you gave consent at the time of registration. You can withdraw that consent at any time.
Matkaonline employs the latest technology to keep your data secure. Our security operates across multiple layers, so if one layer fails, others remain in place to protect you.
In the event of a security breach, we will notify affected users within 72 hours and take immediate steps to minimize any damage.
The Matkaonline website uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site.
Types of cookies we use:
You can manage cookies at any time through your browser settings. Please note that disabling certain cookies may limit some features of the site.
When you first visit the site, you will be asked to set your cookie preferences. You can update these preferences at any time.
Matkaonline takes your data rights seriously. You have full control over your own information. Your rights are outlined in detail below:
To exercise any of these rights, please contact our support team. We will process your request within 30 days.
In some cases, deletion may not be possible due to legal obligations. For example, financial transaction records may need to be retained for a set period as required by regulatory authorities.
Matkaonline is an 18+ platform. We never intentionally collect data from anyone under 18. Age verification is carried out at the point of registration.
If we become aware that a minor's information has entered our system, we will immediately close the account and delete all associated data.
If your child has accidentally registered on Matkaonline, please contact our support team immediately. We will take action promptly.
Matkaonline may update this Privacy Policy from time to time. Changes may be made when new services are launched, when legal requirements change, or when our processes are improved.
For any significant changes, we will notify you in advance via your registered email or through the platform. You will be given the opportunity to review the updated policy before it takes effect.
Users will be notified at least 14 days before any significant changes to the Privacy Policy take effect.
If you have any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated Privacy Team. We are always here to help.
Talk to us directly via 24/7 Live Chat Support. Our team is always here for you.
For formal requests regarding your data — such as deletion or obtaining a copy — we recommend reaching out by email. We aim to respond within 30 business days.
Enjoy the best gaming experience with your privacy fully protected. Register now and feel the thrill of slots, fish games, bingo, and Sports Betting.