Gaming should be a form of entertainment — not a source of stress or problems. Matkaonline believes every player can enjoy gaming responsibly by understanding their own limits. This page contains all our safety measures and support resources.
Set your own deposit and bet limits on a daily, weekly, or monthly basis. Once set, limits cannot be raised easily — that's exactly what keeps you safe.
Keep track of how long you have been playing. Matkaonline lets you set automatic alerts or breaks once a specified time limit is reached.
If you feel you need a break, you can temporarily suspend your account for a set period — anywhere from 7 days to 6 months. You decide the duration.
Matkaonline strictly enforces an 18+ policy. Age is verified at the point of registration, and any account that raises suspicion is subject to additional verification.
Your full gaming history, win/loss records, and spending details are available to view at any time. Transparency is our policy.
If you feel you need it, our support team can connect you with professional counseling services. You are not alone.
At Matkaonline, we believe online gaming should be an enjoyable part of life — never a burden or a problem. Millions of people across Bangladesh play slots, fish games, bingo, and Sports Betting every day as a form of entertainment. For a small number of players, however, gaming can sometimes become difficult to control.
With this in mind, Matkaonline has built a robust responsible gaming framework. Our goal goes beyond offering great games — ensuring every player's long-term wellbeing and financial safety is equally our responsibility. Responsible gaming means knowing your limits, staying within them, and having the courage to seek help when you need it.
From the moment you register on Matkaonline, our system monitors your gaming patterns. If any unusual behavior is detected, our team will reach out to you. This is not surveillance — it is genuine care.
Responsible gaming starts with awareness. If you find yourself thinking "this is getting a bit out of hand" — trust that feeling and take action.
Once logged in to Matkaonline, you can easily set the following limits from your account settings. Limits take effect immediately. If you wish to increase a limit, a minimum 72-hour waiting period applies — this is intentional, to prevent impulsive decisions made in the heat of the moment.
| Limit Type | Duration | Time to Take Effect |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant |
| Bet Limits | Per Round / Daily | Instant |
| Loss Limit | Daily / Weekly / Monthly | Instant |
| Session Time Limit | Fixed Time per Session | Instant |
| Cooling-Off Period | 24 Hours – 6 Weeks | Instant |
| Self-Exclusion | 7 Days – 6 Months or Permanent | Instant |
Once self-exclusion is activated, there is absolutely no way to access your account during that period. This restriction is your guarantee of protection.
Problem gaming doesn't always appear overnight. It develops gradually and can be hard to recognize in yourself. If any of the signs below start showing up in your life, it's wise to take action before things escalate.
If you recognize any of the signs above in yourself, contact our support team right away. Asking for help is the bravest thing you can do.
Setting your protection limits on Matkaonline is straightforward. Just a few simple steps are all it takes to keep your gaming experience safe.
Log in to your Matkaonline account and go to your dashboard. Click the profile icon in the top right corner.
Go to the "Responsible Gaming" section from the menu. You'll find all limit-setting options there.
Deposit limit, bet limit, session time, or self-exclusion — choose what you need and set the amount or duration.
Confirm your limit. It will take effect immediately and a confirmation will be sent to your email.
Review your gaming history and limits at least once a month. If your circumstances change, update your limits accordingly.
These simple tips, drawn from experienced players, will help keep gaming a source of enjoyment every time.
Research shows that players who set a budget before they start and stick to it consistently report a more positive and sustainable gaming experience.
Matkaonline is a strictly 18+ platform. Registration by minors is completely prohibited. Any account found to be registered on behalf of a minor will be closed immediately.
Our responsible gaming team is available 24 hours a day, 7 days a week.
Matkaonline is more than a gaming provider — we are your partner in wellbeing and safety. Responsible gaming is at the heart of everything we do.
Answer the following questions honestly. If you answer "Yes" to 3 or more, please consider seeking support.
Have you ever spent more than your set budget and felt regret afterward?
Have you tried to stop gaming but found yourself unable to?
Do you feel irritable or restless when you are not gaming?
Have you ever lied to family or friends about your gaming?
Have you placed more bets to try to win back money you've lost?
Has gaming caused problems with your work, studies, or family responsibilities?
Have you ever placed bets using borrowed money or household funds?
Is gaming having a negative impact on your mental wellbeing?
Please reach out to our support team today or activate self-exclusion on your account. Asking for help is the bravest first step you can take.
Responsible gaming means long-term enjoyment. Set your limits on Matkaonline and stay fully in control. Help is always available whenever you need it.